Terms and Conditions

Refund Policy

If the customer is unhappy with a specific product then Phil’s Gardens will happily replace the specific product or offer a monetary refund for any specific product that the customer is unhappy with.

Delivery Policy

All deliveries are delivered by Phil’s Gardens directly to urban address’ in Napier, Taradale, Havelock North and Hastings Monday to Saturday (no public holiday deliveries). Bay View deliveries are on Wednesdays. For any deliveries that are considered “rural” or “non-urban” by Phil’s Gardens then customers will be notified as soon as possible and an a pick-up option is offered as an alternative.

Return Policy

Phil’s Gardens will accept returned purchased goods only when sufficient evidence has been produced that indicated the purchased goods are of poor quality.

Cancellation Policy

Phil’s Gardens will accept cancellations up to 24 hours prior to delivery day.